Customer Success Engineer

Responsibilities

• Lead end-to-end customer onboardings, including architecture workshops and platform installation
• Build and maintain customer success plans documenting business objectives and KPIs
• Translate platform adoption into business outcomes like cost efficiency and engineering velocity
• Manage customer relationship cadence through regular check-ins and Quarterly Business Reviews
• Conduct technical discussions regarding Kubernetes architecture, RBAC, and Tenant Isolation
• Drive renewal and expansion motions by identifying new use cases and workload requirements
• Act as a customer advocate by providing actionable feedback to Product and Engineering teams

Requirements

• Proven experience in a technical post-sales role (Customer Success, TAM, or Professional Services)
• Hands-on familiarity with Kubernetes and cloud-native technologies
• Ability to communicate effectively with both platform engineers and executive stakeholders
• Structured approach to managing success plans and adoption milestones
• Commercial awareness regarding SaaS renewal and expansion drivers

Preferred Qualifications

• Kubernetes certification (CKA or CKAD)
• Experience with AI/ML infrastructure or GPU compute environments
• Background working with regulated industries like financial services or healthcare
• Contributions to the Kubernetes or open-source ecosystem
• Experience in a Series B-D startup environment

About the Company

vCluster Labs is a venture-backed startup pioneering Kubernetes virtualization for the AI era. We provide the leading platform for operating GPU infrastructure, enabling AI Cloud providers and internal teams to manage complex workloads with ease. Our core technology, vCluster, is a widely used open-source tool for virtualizing Kubernetes.