Customer Success Executive

Responsibilities

• Own a portfolio of strategic enterprise accounts as the primary point of contact and trusted advisor to HR benefits leaders
• Drive retention and renewal outcomes by proactively identifying risks and building action plans
• Increase member engagement and program utilization through data-informed recommendations and regular business reviews
• Communicate the value of Carrot's offerings through storytelling, reporting, and executive presentations
• Partner cross-functionally with Implementation, Product, Marketing, Sales, Legal, and Member Success teams
• Identify and support expansion opportunities within existing accounts
• Contribute to scalable customer success strategies, playbooks, and best practices

Requirements

• Bachelor's degree
• 6+ years of professional experience in Customer Success, Onboarding, or Project Management with enterprise customers (10,000+ lives) in the benefits space
• Proven track record of managing complex projects and cross-functional coordination
• Clear, empathetic communication skills
• Ability to balance customer needs with internal priorities

Preferred Qualifications

• Experience with Salesforce or other CRM platforms
• Familiarity with HR benefits leaders
• Strong analytical, writing, and communication skills
• Experience building scalable systems and automating routine work
• Ability to navigate ambiguity and work independently

About the Company

Carrot is the leading global fertility and family care platform, providing clinical guidance and support to millions of members across 195 countries. Recognized as a leader in healthcare innovation, Carrot supports multinational employers and health systems in delivering comprehensive family-building care.