Customer Success Executive - RegTech & IDV Solutions

Responsibilities

• Serve as the day-to-day point of contact for assigned clients.
• Assist in onboarding and training clients on RegTech & IDV solutions.
• Monitor customer usage and proactively support adoption of features.
• Handle customer queries, resolve issues, and escalate to technical teams when needed.
• Work closely with Customer Success Leads/Managers to execute client success strategies.
• Maintain customer health metrics and prepare reports on engagement and satisfaction.
• Collect and relay customer feedback to Product & Engineering teams for improvements.
• Support contract renewals and upselling opportunities by ensuring customer satisfaction.

Requirements

• 2–4 years of experience in Customer Success, Account Management, or Client Support within RegTech, Compliance, or ID Verification (IDV).
• Knowledge of KYC/AML, fraud detection, compliance regulations, and ID verification processes.
• Strong communication and problem-solving skills with a customer-first mindset.
• Experience working with enterprise or fintech clients is highly desirable.
• Ability to manage multiple client accounts and maintain relationships effectively.
• Collaborative approach with the ability to work cross-functionally.

About the Company

HR Force International specializes in talent acquisition, workforce solutions, and supports global organizations in building dynamic teams. For more information, visit the company website.