Customer Success Manager

Responsibilities

• Serve as the primary day-to-day point of contact for non-enterprise customers on the Arcadia platform
• Drive platform adoption and scale the use of Arcadia capabilities to support client business goals
• Investigate and troubleshoot complex technical issues, collaborating with cross-functional teams to develop remediation plans
• Manage the implementation of product upgrades, platform changes, and data integration quality control processes
• Conduct customer trainings and demonstrations across the Arcadia product suite
• Develop strategic customer roadmaps focusing on growth, adoption, and long-term partnership

Requirements

• 5+ years of experience in Customer Success
• Bachelor's degree in IT or a related technical field (Computer Science, Information Management, Mathematics, etc.)
• Proven experience working in the technology or healthcare sectors
• Strong analytical, quantitative, and problem-solving skills
• Excellent communication and presentation skills, with the ability to explain technical concepts to diverse audiences
• Ability to travel approximately 30%

Preferred Qualifications

• Experience using SQL, JIRA, Confluence, or Smartsheet to resolve complex data issues
• Background in value-based care and a robust understanding of EHR and claims data
• Knowledge of HIPAA and experience working within secure data systems environments
• Experience collaborating with Product and Engineering teams to drive software improvements

Benefits

• Flexible, remote-friendly work environment
• Flextime time off
• Employee-driven programs for personal and professional development
• Opportunity to work for a mission-driven company transforming the healthcare industry

About the Company

Arcadia helps innovative providers and payers transform healthcare to reduce costs while improving patient health. By aggregating disparate data and applying advanced algorithms, our platform makes actionable insights available to physicians in near-real time. We are a market leader in population health management software, recognized by industry analysts for our leadership and innovation.