Customer Success Manager, Civil Government

Responsibilities

• Take full accountability for gross and net retention metrics across the book of business
• Partner with Account Executives to build unified strategies and provide actionable account insights
• Map out long-term account trajectories to identify capacity gaps, risks, and expansion opportunities
• Co-create success plans and QBRs to measure business impact and ROI
• Build strong relationships across complex stakeholder networks and equip internal champions
• Lead cross-functional internal teams through critical account milestones
• Navigate high-stakes customer situations with composure and sound judgment

Requirements

• 4+ years of experience in Customer Success, account management, or similar customer-facing roles
• Bachelor's degree in a relevant field
• Fluency in Arabic and English
• Working knowledge of remote sensing, GIS, or geospatial imagery products
• Experience working with government organizations and navigating complex procurement cycles
• Ability to interpret stakeholder needs and adjust communication for technical and executive audiences

Preferred Qualifications

• Proficiency in CRM and CS tools such as Salesforce, Gainsight, or Zendesk
• Experience leading organizational change management efforts
• Working proficiency in French or Russian
• Experience with Public Procurement and Tender Processes

Benefits

• Paid time off including vacation and holidays
• Employee Wellness Program
• Home Office, Phone, and Internet Reimbursement
• Tuition Reimbursement and LinkedIn Learning access
• Equity
• Volunteering Paid Time Off

About the Company

Planet designs, builds, and operates the largest constellation of imaging satellites in history, delivering empirical information via a cloud-based platform to commercial, environmental, and humanitarian sectors.