Customer Success Manager

About the Company

EasyLlama is on a mission to end checkbox compliance. We're building an AI-powered Human Risk Management platform that helps organizations reduce risk through modern training, policy management, phishing simulations, and intelligent automation.

Responsibilities

• Own a portfolio of customer accounts as the primary point of contact
• Manage the end-to-end renewal process and accurate forecasting
• Identify and drive upgrade and expansion opportunities
• Develop and execute success plans to align customer goals with product adoption
• Drive product adoption through proactive outreach and strategic guidance
• Monitor account health to mitigate churn risk
• Build trusted relationships with key stakeholders and champions
• Partner cross-functionally with Support, Onboarding, and Product teams
• Maintain accurate data within CRM tools

Requirements

• 4-6 years in Customer Success, Account Management, or a customer-facing role
• Strong written and verbal communication skills
• Proactive mindset and ability to bring fresh strategies to a book of business
• Experience managing renewals, upsells, and forecasting
• Consultative approach to connecting customer goals to product value
• Highly organized with strong attention to detail

Preferred Qualifications

• Familiarity with HubSpot
• Experience building CS playbooks, templates, or processes
• Experience working in a SaaS environment

Benefits

• Flexible, fully remote environment
• Competitive employer-sponsored health insurance
• 401(k) with company matching
• Professional development reimbursements
• Quarterly remote work stipend