Customer Success Manager, Enterprise Accounts (Middle East)

Responsibilities

• Own success outcomes for enterprise and multi-market clients across the Middle East
• Drive platform adoption, usage and retention for creator-led marketing programs
• Act as the bridge between client strategy, product capabilities and operations
• Define and track success metrics, performance reports and optimisation opportunities
• Manage senior stakeholder relationships and present program performance and recommendations
• Coordinate onboarding, implementation and rollout across GCC markets
• Proactively identify upsell/expansion opportunities and support contract renewals

Requirements

• 4+ years in Customer Success, Account Management or Consulting within SaaS, MarTech or digital platforms
• Proven experience managing enterprise or multi-market clients
• Hands-on exposure to influencer, creator or digital marketing programs
• Comfortable working with data, KPIs and platform-led delivery
• Fluent in English and Arabic (spoken and written)
• Strategic thinker who is also willing to roll up their sleeves and execute

Preferred Qualifications

• Experience working with global brands or regional enterprise clients in the GCC
• Prior experience scaling platform-led programs across multiple markets
• Familiarity with CRM or customer success tools (e.g., Salesforce, Gainsight) and analytics platforms
• Strong presentation and stakeholder management skills
• Degree in Business, Marketing, Communications or related field

Benefits

• Competitive salary and package
• Hybrid or remote working arrangement (within UAE)
• Opportunity to work with global enterprise brands and influence product direction
• Career growth and early regional hire responsibilities

About the Company

We are recruiting for a high-growth global technology platform that helps brands run creator-led and influencer marketing programs at scale. The company is expanding across the Middle East and seeking one of its first regional hires to manage enterprise accounts, drive platform adoption and turn complex programs into repeatable success stories. The role is based in Dubai with hybrid/remote flexibility within the UAE.