Customer Success Manager, Enterprise Accounts

Responsibilities

• Own success and outcomes for Truv’s largest enterprise customers in the UAE and region
• Act as trusted advisor to senior stakeholders across multiple lines of business
• Drive adoption and maximize utilization of Truv’s platform across matrixed organizations
• Lead and coordinate enterprise-level implementations spanning products, use cases, and systems
• Design and deliver tailored enablement programs, training, and best practices
• Analyze customer data to surface insights that inform strategy and drive measurable outcomes
• Proactively identify and mitigate customer risks; coordinate internal cross-functional support
• Partner with Account Executives on renewals, expansions, and upsells

Requirements

• 5+ years CS
• SaaS experience
• Enterprise accounts
• Fintech knowledge
• Implementation lead
• Stakeholder mgmt
• Onboarding expertise
• Renewals & upsells
• Data-driven
• Cross-functional

Preferred Qualifications

• Experience with mortgage, consumer lending, or financial services technology
• Led rollouts at large or Fortune 500 organizations
• Background in high-growth startups
• Strong technical aptitude for APIs and data products
• Familiarity with CRM tools (Salesforce) and customer analytics platforms

Benefits

• Health insurance
• Annual leave
• Paid leave
• Housing allowance
• Relocation allowance
• End-of-service gratuity

About the Company

Truv is transforming financial data access with a secure, real-time API platform for payroll and employment verification, direct deposit switching, and related use cases. Backed by leading investors, Truv partners with fintechs and financial institutions to streamline processes and unlock financial opportunities. This role supports enterprise accounts operating in the UAE (Dubai-based, hybrid) and the broader EMEA region, giving you the chance to shape adoption and scale of next-generation financial data products.