Customer Success Manager | Enterprise | UAE

Responsibilities

• Accounts: The CSM 1 will be responsible for a high volume of small spend accounts in either our SMB/MM or ENT segments.
• Risk: Identify and flag risks that will lead to customer churn.
• Relationships: Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation
• Product: Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders
• Responsible for providing a high-quality experience to our customers on a day-to-day basis.
• Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
• Drive adoption of platform features that will lead to a better customer experience and better retention.

Requirements

• 2+ years of relevant work experience, including client-facing experience
• Previous experience in fast-growth startup, top-tier management consulting, investment banking, or private equity
• Relationship builder who remains calm and collected when facing crisis or criticism
• Quantitatively inclined and data savvy
• Reliable, motivated self-starter with a passionate growth mentality
• Solid track record of achievement
• Strong analytical foundation with ability to manipulate and synthesize data
• Curious by nature and interested in making an impact

Preferred Qualifications

Benefits

• Stock grant opportunities dependent on role, employment status, and location
• Additional perks and benefits based on employment status and country
• Flexibility of remote work, including optional WeWork access

About the Company

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.