Customer Success Manager

About the Company

Freestar engineers cutting-edge monetization solutions for websites and apps. By combining industry-leading technology, data, and massive scale, we enable busy publishers to seamlessly maximize revenue while freeing themselves of the hassles of ad operations.

Responsibilities

• Own publisher relationships end-to-end from onboarding through long-term growth and retention
• Serve as the primary technical point of contact and strategic advisor for premium and enterprise accounts
• Proactively monitor and analyze publisher ad performance to implement technical optimizations
• Perform high-level analysis to determine root causes of technical issues affecting ad delivery
• Partner with Support and Yield teams for escalations and advocate for publisher needs
• Educate publishers on new technologies and assist in upselling technical solutions
• Maintain deep understanding of publisher technical nuances, business KPIs, and long-term goals

Requirements

• 3-5 years in Technical Account Management, Customer Success, or Ad Ops within Ad Tech
• Advanced hands-on knowledge of Google Ad Manager and Google Analytics
• Deep understanding of programmatic advertising, header bidding (Prebid.js), and ad serving
• Familiarity with HTML, CSS, and JavaScript for debugging via browser developer tools
• Experience with CRM and project management tools like HubSpot, Jira, Zendesk, or Trello
• Advanced Excel skills including Pivot Tables and VLOOKUPs

Preferred Qualifications

• Excellent verbal and written communication skills for explaining complex technical concepts
• Exceptional problem-solving and analytical skills under pressure
• Ability to thrive in a fast-paced, competitive environment managing multiple priorities
• Confidence to lead technical calls with clients and internal stakeholders