Customer Success Manager, Healthcare RCM

About the Company

SuperDial builds AI voice agents for healthcare revenue cycle management. Our AI agents automate high-volume outbound healthcare calls across workflows like eligibility checks, prior authorizations, claim status, credentialing, enrollment, payer follow-up, denial follow-up, and other administrative processes.

Responsibilities

• Own day-to-day customer success for a portfolio of accounts
• Lead recurring customer meetings and build trust with operational and technical stakeholders
• Support customer onboarding and implementation to align workflows with RCM goals
• Help customers adopt AI voice agents across various healthcare workflows
• Monitor customer health, engagement, usage, and workflow performance
• Translate technical and RCM-specific feedback between customers and internal product/engineering teams
• Identify and escalate strategic account risks or expansion opportunities
• Contribute to Customer Success playbooks, templates, and repeatable operating practices

Requirements

• 3+ years of experience in Customer Success, Account Management, Implementation, or healthcare operations
• Experience in SaaS, healthcare technology, or revenue cycle management
• Strong technical aptitude and ability to discuss integrations, EHR/PM systems, and product behavior
• Ability to quickly learn healthcare revenue cycle operations (claims, denials, prior authorization, etc.)
• Strong analytical skills to use data for understanding customer health and workflow performance
• Excellent communication skills for building trust with diverse stakeholders
• Proactive and comfortable in a fast-moving startup environment

Preferred Qualifications

• Experience with AI-driven products, voice AI, or workflow automation
• Familiarity with RCM systems, EHR/EMR, or practice management systems
• Proficiency with data and technical tools such as SQL, Python, APIs, Looker, or CRM systems