Customer Success Manager I

Responsibilities

• Own the end-to-end relationship for a growing book of accounts across the Middle East
• Lead Hub implementations delivered in Arabic, partnering with the Product Success team on AMS and other product lines
• Drive renewals and account health in line with team renewal targets
• Partner closely with the Middle East Account Executive and sales team on demos and cross-sell opportunities
• Build in-person relationships through regular on-site customer visits across the UAE, Saudi Arabia, Qatar, and the wider Middle East

Requirements

• Fluent in both Arabic and English (spoken and written)
• Hands-on experience working within a professional sport organization or club
• Strong project management, data literacy, and communication abilities
• Data-driven mindset with a passion for customer experience
• Ability to translate technical concepts for coaches, medical staff, and administrators

Preferred Qualifications

• Experience within professional football or Olympic organizations
• Existing relationships or market knowledge in the Middle East region
• Prior experience using Teamworks products (Hub or AMS)

About the Company

Teamworks is the Operating System for Sports™, powering 7,000+ organizations worldwide, from collegiate programs to every major pro league. Our solutions span Personnel, Coaching, Performance, Operations, and Intelligence.