Customer Success Manager, MENA

Responsibilities

• Collaborate with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into product decisions, improving client usability and experience.
• Work closely with the Media Buying team to understand client objectives and create the best media buying strategy for each client.
• Review campaign performance and provide detailed feedback to media buyers for campaign optimization.
• Work with the Media Buying and Sales teams to drive revenue and enhance client campaign performance.
• Educate clients on new platform features, DSP partners, services, and relevant practices.
• Grow the programmatic buying knowledge of clients.

Requirements

• Experience in advertising technology or a related field
• 3+ years' experience in a DSP/programmatic work environment
• Quick adaptability to rapidly changing technology environments
• Ability to learn complex software applications and thrive in a fast-paced, digital environment
• Excellent written and verbal communication, organizational, and time management skills
• Strong passion for growth and development
• Ability to assist and manage client needs and handle complaints respectfully
• Comfortable managing multiple clients/accounts across diverse industries
• Strong data analysis and interpretation skills
• Fluent in English (spoken, read, written)

About the Company

Uplift is a passionate and dynamic agency providing services in international talent acquisition. Sourcing mid-senior talent in EMEA, LATAM, US, and APAC, we leverage extensive online media and technology channels to attract the best candidates globally. We also deliver Recruitment Process Outsourcing (RPO) and in-house recruitment services for global clients, both onsite and remote. In 2022, we were recognized as one of the top 10 RPO companies in Europe by Manage HR. Our focus is always on intelligent, fast, and smart recruitment solutions.