Customer Success Manager

Responsibilities

Own performance & influencer marketing accounts (ROAS-driven)

Lead optimization, retention, growth planning, and upselling

Build strong, strategic client relationships

Collaborate closely with Product to translate client requirements into actionable inputs

Coordinate cross-functionally (BI, Ops, Finance, Influencer, Product)

Identify workflow gaps and proactively improve processes

Requirements

5–7 years total experience

3+ years in Account Management or Customer Success

Experience managing performance-based accounts (e-commerce, SaaS, marketplace)

Exposure to SaaS/product environments and cross-functional collaboration

Strong analytical skills and data literacy

High ownership, accountability, and ability to operate with minimal supervision

Preferred Qualifications

Background in performance marketing, influencer marketing, affiliate, or agency + product environments

Benefits

About the Company