Customer Success Manager

Responsibilities

• Lead end-to-end customer onboarding and implementation processes
• Configure and manage customer-specific data feeds and system integrations
• Build and maintain strategic relationships with customer stakeholders
• Analyze customer data and performance metrics to provide actionable insights
• Deliver regular reports and business reviews to key stakeholders
• Act as the voice of the customer to influence product development
• Collaborate cross-functionally with Sales, Product, Engineering, and Support teams

Requirements

• 6+ years of experience in Customer Success or Account Management within a digital health solution environment involving benefits administration
• Strong technical aptitude for managing data feeds and system configurations
• Experience managing complex ecosystem vendor partners within healthcare and benefit programs
• Proven track record of building strategic stakeholder relationships
• Analytical mindset with experience in data-driven reporting
• Excellent project management skills and ability to manage multiple priorities

About the Company

OneImaging provides a concierge approach to radiology services, utilizing a premium network of over 5,000 vetted providers to reduce imaging costs by 60-80% and eliminate surprise medical bills for patients and employers.