Customer Success Manager

Responsibilities

• Own and manage a book of 50–70 growth-stage merchants, driving strong retention through proactive risk management and customer advocacy
• Build a deep understanding of each merchant's business goals, technical setup, and success metrics to guide meaningful adoption of Recharge features
• Lead regular business reviews and success planning conversations that align merchant goals with measurable outcomes
• Partner closely with Sales to support renewals, expansions, and upsell motions through thoughtful account planning and execution
• Use data and customer health signals to prioritize work, identify risk, and uncover growth opportunities
• Act as a trusted guide through support and product-related issues, setting clear expectations and driving resolution efficiently

Requirements

• Experience managing a book of business with accountability for retention and product adoption in a SaaS environment
• eCommerce and Shopify experience strongly preferred
• Demonstrated technical aptitude with ability to understand integrations or APIs
• Experience supporting customers with semi-complex workflows or technology stacks
• Proficiency using data tools like Salesforce or Looker
• Ability to collaborate cross-functionally with Sales, Product, and Technical Support

Benefits

• Medical, dental and vision plans
• Retirement plan with employer contribution
• Flexible Time Off
• Paid Parental Leave
• Monthly Remote Life and Merchant stipends

About the Company

Recharge is the subscription platform for the world's fastest-growing and most innovative brands. As Shopify's premier subscription solution, Recharge helps merchants deliver seamless customer experiences that drive retention and revenue growth.