Customer Success Manager

About the Company

Root builds software that helps companies along the food system get to Net Zero. We have raised over €10m in funding and onboarded some of the largest F&B players in Europe to help them manage and reduce their CO2e emissions.

Responsibilities

• Run virtual trainings with Polish-speaking customers to guide them through the Root Platform
• Support customer projects during active data collection phases by answering questions and ensuring data quality
• Act as a trusted point of contact for Polish-speaking users, primarily agricultural stakeholders
• Flag risks and opportunities to the internal Customer Success team, including churn signals and product feedback

Requirements

• Native-level Polish (written and spoken)
• Professional proficiency in English
• Experience in Customer Success, Account Management, or Customer-Facing Operations, ideally in B2B SaaS
• Comfortable with virtual training delivery such as webinars and workshops
• Self-organized and able to work independently

Preferred Qualifications

• German language skills
• Familiarity with sustainability, carbon accounting, or agricultural supply chains
• Experience with data collection platforms or survey/assessment tools