Customer Success Manager

Description

The Customer Success Management team at Sift is seeking a Customer Success Manager to drive the adoption of Sift’s Digital Trust & Safety solutions, unlocking strategic business value for online digital businesses globally. This role involves understanding customer’s business challenges, demonstrating the value Sift provides, being a Sift product expert, and acting as a customer advocate.

Responsibilities

• Understand the customer’s business to identify and address business and technical challenges.
• Demonstrate the value Sift is providing through strategic business reviews.
• Build and maintain a deep understanding of Sift’s product offerings.
• Champion customers internally, providing feedback to improve their experience.

Requirements

• Minimum 5 years experience in a Customer Success Manager role or similar.
• Strong business acumen and customer-facing communication skills.
• Ability to work effectively in teams across multiple projects.

Preferred Qualifications

• Experience in the fraud/payments ecosystem.
• Experience owning a book of business and running strategic business reviews.

Benefits

• Competitive compensation package.
• Medical, dental, and vision coverage.
• Flexible spending wallets through Forma.
• Pension account with 3% Employer match contribution.
• Generous time off.

About the Company

Sift is the AI-powered fraud platform securing digital trust for leading global businesses. With deep investments in machine learning and user identity, Sift empowers over 700 customers to grow fearlessly.