Smartly

Customer Success Manager

Smartly

Posted 4 days ago

Employment Type

Full Time

Location

Dubai

Requirements

3+ years experience, Customer success, Paid social advertising, Communication skills

Required Skills

Customer Success Paid Social Advertising Digital Marketing Relationship Management

Job Description

Responsibilities

  • Manage and nurture your own customer accounts through day-to-day communication and online marketing expertise.
  • Identify opportunities for increased product adoption and align Smartly’s product value with the customer’s wider marketing objectives.
  • Develop and maintain excellent knowledge of the Smartly tool and the digital ecosystem in general so that you're constantly able to solve customers' problems.
  • Build, manage and develop strong relationships with customers and platform partners including Meta, Pinterest, Snapchat, TikTok and Google.
  • Collaborate with internal teams, including product developers, to maintain the quick feedback loop between customers and product.

Requirements

  • Possess 3+ years of relevant experience in a Customer Success or similar customer-facing function.
  • Have a good understanding of paid social advertising (Meta, Pinterest, Snapchat, TikTok). Knowledge of Google Ads and Programmatic is a plus.
  • Are highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals.
  • Have a results-driven mentality, with a bias for action and collaboration.
  • Are able to explain complex concepts clearly and translate data into insights.
  • Have strong spoken and written communication skills in English. Being able to communicate in Arabic is a preference.
  • Are able to work in a hybrid capacity from our Dubai office 3 days a week (more if you like).
  • Are able and willing to travel for quarterly business reviews, conferences and industry events as required.

Preferred Qualifications

Benefits

About the Company

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.

Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.

Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.

How to Apply

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