Customer Success Manager

About the Company

Stellar Health is a US-based Health-tech company that helps primary care providers transition from fee-for-service to value-based care. Our platform supports providers at the point of care, delivering real-time patient information and empowering care teams with incentives that reward high-quality health outcomes.

Responsibilities

• Own the end-to-end customer success strategy for an assigned book of business
• Lead weekly and monthly client meetings and own QBR preparation and delivery
• Identify opportunities to maximize customer value and translate data into actionable strategies
• Proactively assess customer health via KPIs and trends to ensure strategic alignment
• Diagnose complex barriers to success and implement data-driven mitigation strategies
• Minimize churn and drive comprehensive renewal and expansion strategies
• Orchestrate cross-functional initiatives with Engineering, Sales, and Product teams
• Bring the customer perspective to the organization to influence strategic planning

Requirements

• At least 6 years of experience in management consulting, customer success, or account management
• Prior experience in the healthcare industry is required
• Experience in value-based care (VBC) is preferred
• Proven ability to independently lead senior stakeholder relationships
• Strong skills in prioritization, project management, and data analysis
• Ability to articulate complex problems and solutions under uncertainty
• Strong interest in value-based care and healthcare innovation

Benefits

• Medical, Dental, and Vision benefits
• Flexible PTO and Universal Paid Family/Caregiver Leave
• Wellhub+ Gym Memberships and One Medical memberships
• Monthly lifestyle spending account via JOON
• Stock Options and 401k matching program