Customer Success Manager

Responsibilities

• Manage clients across technical, business, and product levels to ensure they achieve their goals
• Build and grow relationships with key stakeholders and clients
• Identify potential opportunities for growth and upcoming challenges
• Provide client training and host webinars to drive product adoption
• Introduce clients to new features and manage new feature releases
• Act as the client's representative by providing internal feedback to Product, Sales, and Marketing teams

Requirements

• Advanced English proficiency
• Prior experience in Customer Success, Account Management, or Business Development
• Experience working within the crypto, fintech, or payments industries
• Proficiency in Google Sheets or MS Excel
• Strong analytical skills and a proactive approach
• Basic understanding of KYC (Know Your Customer) is a significant plus

Benefits

• Remote-first, trust-based culture with no mandatory office days
• True flexibility with non-traditional working hours
• Extra time off, including your birthday, 10 personal days, and sick days
• Fair and transparent compensation benchmarked to the market
• Opportunities for professional growth and personal development plans
• Regular team offsites to connect in person

About the Company

Sumsub is a leading full-cycle verification platform that enables scalable compliance. From identity and business verification to ongoing monitoring, our platform helps over 4,000 clients—including Bitpanda, Wirex, and Bybit—accelerate growth, prevent fraud, and maintain global compliance.