Customer Success Manager

About the Company

Vetcove is modernizing the animal health industry by providing veterinary organizations with tools to focus more on patient care. Backed by Y Combinator, our suite of platforms includes a procurement marketplace, ecommerce experience, and a practice management system used by over 25,000 hospitals.

Responsibilities

• Design and lead Vetcove’s corporate accounts strategy
• Act as a strategic partner to key stakeholders within named accounts to build long-lasting relationships
• Craft narratives and prove customer value through business reviews and strategic touch-points
• Collect customer product feedback to inform product development strategy
• Create account roadmaps to progress customers toward platform goals and growth
• Monitor the veterinary consolidation market to adapt to market dynamics
• Nurture relationships with non-contracted corporate consolidators

Requirements

• Bachelor's Degree
• 4+ years in account management
• Exceptional verbal, written, and presentation skills
• Excellent time and process management skills
• Strong analytical skills
• Proven success identifying and developing executive relationships

Benefits

• 100% remote within the USA
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events