Customer Success Manager

About the Company

Voxel is transforming workplace safety and operational efficiency through AI-driven computer vision technology. Their platform enables Fortune 500 safety and operations leaders to uncover root causes, drive proactive risk reduction, and make smarter, data-driven decisions.

Responsibilities

• Own end-to-end customer relationships across a portfolio of mid-market accounts
• Drive successful onboarding and time-to-value for new customers
• Develop and execute account plans that drive platform adoption and measurable outcomes
• Lead regular business reviews with customer stakeholders to communicate ROI
• Proactively monitor account health and intervene on churn risk
• Identify and qualify expansion opportunities for upsell and cross-sell motions
• Serve as the voice of the customer internally to Product, Engineering, and Support
• Partner with and provide direction to Customer Success Associates

Requirements

• 3-6 years of experience in customer success, account management, or a related client-facing role
• Experience in B2B SaaS
• Track record of owning renewals and driving retention
• Strong relationship-building skills across operational and management levels
• Data-driven approach to account management using health metrics and usage data
• Highly organized and able to manage a high-volume book of business

Preferred Qualifications

• Experience in a high-growth or early-stage SaaS environment
• Familiarity with customer success platforms like Gainsight, ChurnZero, or Salesforce
• Background in warehouse, logistics, manufacturing, or industrial environments
• Experience managing or mentoring junior CS team members

Benefits

• Generous health, dental, and vision insurance
• Competitive paid parental leave
• Equity Incentive Plan
• Generous paid time off and flexible work arrangements
• 401K retirement plan and HSA options