Customer Success - Middle East

Responsibilities

• Collaborate with the Customer Success (CS) team to develop scalable frameworks and playbooks for Middle East clients.
• Build, maintain, and own strong relationships with a portfolio of 50 enterprise clients in the Middle East region.
• Lead onboarding for new clients and drive long-term adoption of multiple products.
• Monitor customer usage and adoption to identify areas for improvement or revenue expansion.
• Drive commercial outcomes: oversee expansion and renewal of accounts within your portfolio.
• Own customer success KPIs (NRR/GRR) and contribute to overall CS OKR goals.

Requirements

• 5-7 years experience in Customer Success at a fast-paced SaaS organization.
• Demonstrated ability to unlock value for customers in Middle East with mission-critical technical products (such as conversational AI).
• Commercial experience: drive renewals and expansions, aiming for best-in-class NRR.
• Strong builder mindset and focus on scalable solutions and customer excellence.
• Exceptional communication skills for nurturing relationships across complex stakeholder environments.
• Strong analytical and creative problem-solving skills.
• Fluent in Arabic and English.

Benefits

• Innovative culture with opportunities to define the trajectory of AI alongside an ambitious team.
• Dynamic growth paths and countless chances to impact beyond your immediate responsibilities.
• Annual discretionary stipend for professional learning and development.
• Social travel stipend to meet colleagues in-person, annually.
• Annual company offsite held internationally (previous locations: Croatia, Italy).
• Monthly co-working stipend if located outside main hubs.

About the Company

ElevenLabs is a leading research and product company at the frontier of audio AI. Our technology provides millions of users with advanced text-to-speech and speech-to-text capabilities, voice restoration, and empowers global enterprises to build intelligent agents for support, sales, and education. Since launching in January 2023, we've raised significant funding and grown rapidly, now surpassing $200 million ARR and doubling our Series C valuation in 2025. Our mission is to build the most impactful audio AI platform, making information accessible in any voice, language, or sound. Join us and help shape the future of AI audio intelligence.