Customer Success Operations Analyst

Responsibilities

• Own Customer Success reporting, dashboards, and recurring analysis
• Turn customer, product, and revenue data into actionable insights
• Partner with Data Engineering on data quality, metric definitions, and trusted reporting
• Support forecasting, segmentation, health scores, and lifecycle programs
• Identify and help automate repeatable CSM tasks and workflows
• Build AI-enabled workflows that improve efficiency and customer outcomes

Requirements

• Experience with reporting, dashboards, and data analysis
• Strong analytical and systems-thinking mindset
• Ability to work cross-functionally with CS, Ops, and Data teams
• Familiarity with automation, lifecycle strategy, and customer health metrics
• Comfort using AI tools and data-driven workflows

Benefits

• Medical, dental, and vision coverage
• Flexible PTO and paid time off
• 401(k) matching
• Incentive stock options
• Volunteer time off
• Professional development support

About the Company

OpenSesame is a remote-first workforce development company with an AI-powered marketplace of more than 50,000 skills courses. More than 2,000 companies use its platform to develop productive and admired workforces.