Customer Success Specialist

Responsibilities

• Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues
• Serve as a trusted point of contact for families to deliver professional guidance
• Monitor student progress and parent needs to ensure a positive learning experience
• Assist with course scheduling, class changes, and academic support services
• Handle parent feedback and concerns professionally and empathetically
• Document customer feedback and collaborate with teaching and operations teams to improve service processes

Requirements

• Fluency in Mandarin (speaking and writing) is required
• Proficiency in English communication is essential
• Previous experience in customer service, customer success, or education support
• Strong problem-solving skills and ability to stay calm under pressure
• Highly organized and detail-oriented with ability to manage multiple tasks
• Tech-savvy and comfortable using multiple communication tools
• Ability to work 40 hours per week, including weekend availability

About the Company

Think Academy US is an education technology (Ed-Tech) company providing K-12 extra-curricular learning services through science and technology. A subsidiary of TAL Education Group, we aim to foster critical thinking and logic skills through innovative teaching techniques.