Customer Support Agent

Responsibilities

• Respond promptly and professionally to customer chat inquiries
• Analyze customer issues and provide effective solutions
• Maintain accurate records of all chat interactions and resolutions
• Collaborate with team members and specialists on complex or escalated issues
• Provide feedback to management regarding common customer issues and process improvements
• Stay updated on product changes and industry trends

Requirements

• Fluency in English
• At least 6 months of experience in B2B or B2C Customer Support
• Proficiency with Zendesk, LiveChat, and Slack
• Ability to work during weekends (on a 5-day work week schedule)
• Strong communication, multitasking, and empathy skills

Benefits

• Remote-first, trust-based culture with no mandatory office days
• Flexible working hours
• Extra time off including birthday holidays and personal days
• Professional development plans and learning opportunities
• Fully covered team offsites
• Access to necessary tools and hardware

About the Company

Sumsub is a leading full-cycle verification platform that enables scalable compliance, helping over 4,000 clients prevent fraud and maintain global compliance through identity and business verification.