Customer Support Consultant, hospitality

Responsibilities

• Deliver outstanding customer support via phone calls, chats, and emails
• Build strong and lasting customer relationships
• Handle sensitive customer data with care and security
• Maintain a deep understanding of client solutions and meet KPIs
• Communicate effectively with developers and cross-functional specialists
• Apply the latest customer happiness practices and keep up with evolving tools

Requirements

• Excellent English skills (C1 level for both spoken and written)
• At least 6 months of experience in a customer support role
• Experience in the travel industry
• Strong analytical thinking and research skills
• Personal computer with at least 8GB of RAM
• Stable internet connection (minimum 50 Mbps download / 40 Mbps upload)
• Positive, proactive, and responsible attitude

Preferred Qualifications

• Experience in hospitality or logistics
• Proficiency with Zendesk or other major CRM platforms
• Experience managing support tickets

Benefits

• Fully remote work opportunities
• Flexible schedule
• Compensation in USD
• Inclusive and international work environment
• Rewards for referring friends
• Culture built on trust with no time-tracking requirements
• Opportunities for professional self-development

About the Company

SupportYourApp is a global Intelligent Support-as-a-Service leader. Since 2010, we have partnered with tech companies and industry leaders in over 30 countries to deliver secure customer and technical support in 60 different languages.