Customer Support Representative

Responsibilities

• Deliver high-quality customer support through live chat and email
• Help customers with account verification, deposits, withdrawals, and platform navigation
• Resolve day-to-day customer requests independently and involve relevant teams when needed
• Create a positive customer experience through clear, helpful, and empathetic communication
• Work in a fast-changing iGaming environment and quickly adapt to new processes and information
• Identify customer needs and introduce relevant bonuses or offers when appropriate
• Maintain strong service quality while meeting individual and team performance goals
• Work 12 hour shifts, primarily on a 2/2 schedule, including approximately 3-4 night shifts per month

Requirements

• 1+ year of experience in a customer support role, preferably in iGaming or B2C
• Experience supporting customers via live chat and email
• Upper-Intermediate English or higher (written and spoken)
• Ability to quickly learn new tools and processes

Preferred Qualifications

• Experience with account verification, deposits, or withdrawals

About the Company

Growe is an iGaming company focused on driving results, growing together as a team, and adapting to change to win tomorrow.