Customer Support Representative

Responsibilities

• Evaluate AI chatbot responses for accuracy, brand voice, and helpfulness
• Simulate customer interactions and dialogue flows to test AI edge cases
• Audit AI-generated FAQ articles and knowledge base content
• Perform sentiment labeling to identify appropriate tone and empathy
• Conduct quality assurance by comparing AI outputs against support rubrics

Requirements

• Years of experience in high-volume customer support, technical support, or client success
• Exceptional written English skills with ability to adjust tone and empathy
• Proven ability to de-escalate complex situations and troubleshoot technical/billing issues
• High typing speed and ability to navigate multiple information sources
• Sharp eye for identifying errors in logic, tone, or factual accuracy
• Proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk
• A PayPal account for receiving payments

About the Company

Prolific is building the world's largest pool of quality human data to help AI developers, researchers, and organizations gather high-quality, ethically sourced behavioral data and feedback.