Customer Support Representative - Resware

Responsibilities

• Provide timely and highly satisfactory customer service including identifying issues and recommending solutions
• Assist with testing and troubleshooting issues and translate between customers and technical teams
• Offer focused training on proper use of the software to address customer inquiries
• Maintain productivity and quality standards
• Responsible for the stewardship of sensitive customer information

Requirements

• 1 to 2 years of experience in the real estate, title, or escrow business
• Customer service or support experience via phone and email
• Strong software skills
• Excellent organization and interpersonal skills
• Excellent verbal and written communication skills
• Ability to work with all levels of customers including end-users and executives

Benefits

• Comprehensive health plans
• 401k program
• Commuter benefits
• Professional development support
• Parental leave
• Flexible time off policy

About the Company

Qualia has built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process through a single shared digital closing platform.