Customer Support Representative

About the Company

SimplyInsured is on a mission to eliminate the fear surrounding health insurance. We empower small business owners by making health insurance transparent, accessible, and simple through our Y-Combinator backed platform.

Responsibilities

• Guide potential customers through the online shopping experience to find health insurance quotes
• Resolve administrative and billing questions with urgency and clarity
• Use support tools and CRMs to document customer interactions
• Propose product and process improvements to the leadership team
• Maintain high productivity in a fast-paced, high-volume environment

Requirements

• 1 year of high-volume call center experience in a remote startup environment
• Exceptional oral and written communication skills
• Familiarity with support ticketing systems like Zendesk, Freshdesk, or Salesforce
• Ability to work a consistent schedule of 8:30 am – 5:00 pm CST, Monday through Friday
• Must be based in the U.S.

Benefits

• 100% company-paid Medical, Dental, and Vision coverage for you and your dependents
• 100% remote work environment
• "Take what you need" vacation policy