Customer Support Specialist

Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner
• Use Zendesk or other customer support software to manage and track customer interactions
• Resolve customer complaints and issues by providing accurate information and troubleshooting
• Maintain a high level of product knowledge to assist customers with questions and concerns
• Collaborate with other departments to ensure customer issues are resolved efficiently
• Document customer interactions and updates in the system for future reference
• Follow company policies and procedures in all interactions
• Meet or exceed individual and team performance metrics

Requirements

• 1-2 years of experience in customer support or a related field
• Familiarity with Zendesk or other customer support platforms
• Excellent verbal and written communication skills
• Strong problem-solving and critical thinking skills
• Basic knowledge of Microsoft Office Suite
• Ability to work in a team environment and adapt to changing priorities

About the Company

For more than a century, AIA Contract Documents (ACD) has supported architecture, engineering, and construction professionals by delivering a shared industry standard to align parties on a project.