Customer Support Specialist

Responsibilities

• Provide phone, email, and text-based support to Roadie customers, partners, and users
• Address customer concerns using active listening and empathy
• Balance efficiency with high-quality customer experience
• Proactively monitor in-progress deliveries and take corrective action
• Manage non-standard delivery situations with urgency
• Use Salesforce and internal tools to log interactions and solve issues
• Collaborate with various departments to ensure seamless delivery experiences

Requirements

• 2+ years of customer service experience, ideally in technology or logistics
• Strong written and verbal communication skills
• Ability to troubleshoot and problem solve efficiently
• Comfortable in a fast-paced environment with changing requirements
• Ability to receive and implement feedback
• Ability to work non-standard hours including evenings, weekends, and holidays

Preferred Qualifications

• Experience with Salesforce

Benefits

• 100% company-paid health insurance for yourself
• 401(k) with company match
• Tuition and student loan repayment assistance
• Generous PTO and paid wellness days
• Monthly WFH stipend
• Paid sabbatical leave for tenured employees

About the Company

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility, and visibility.