Customer Support (technical)

Umbrel

Completely RemoteFull TimeCustomer Service
Posted Today

Job description

Responsibilities

  • Support users across all online channels including email, Discord, website chat, forums, and social media
  • Create how-to guides, wikis, and knowledge base documentation for recurring issues
  • Collaborate with engineers to debug challenging technical issues

Requirements

  • Great written communication skills
  • Basic Linux technical skills including SSH and Terminal command usage
  • Strong empathy and a genuine care for user problems
  • Ability to engage with users consistently and proactively

Skills & tools

LinuxSSHTechnical Support

What the team is looking for

Use this list as a quick fit check before you apply.

  1. 01Great written communication skills
  2. 02Basic Linux technical skills
  3. 03SSH and Terminal proficiency
  4. 04Strong empathy for users
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