Customer Support

Umbrel

Completely RemoteFull TimeCustomer Service
Posted Today

Job description

Responsibilities

  • Support users across all online channels including email, Discord, website chat, forums, and social media
  • Resolve non-technical issues such as Umbrel Home order related queries
  • Work with logistics and fulfillment teams to resolve order and shipping issues
  • Assist users with order modifications, returns, replacements, and repairs
  • Create how-to guides, wikis, and knowledge base content for recurring questions

Requirements

  • Great written communication skills
  • Ability to engage with users constantly and proactively
  • Strong empathy and genuine care for user problems

Skills & tools

Technical SupportDiscordTechnical Writing

What the team is looking for

Use this list as a quick fit check before you apply.

  1. 01Great written communication skills
  2. 02Ability to empathize with users
  3. 03Experience with online support channels
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