Cybersecurity Operations Manager

Responsibilities

• Direct daily cybersecurity operations across multiple technical workstreams
• Coordinate work priorities across incident response, vulnerability management, RMF, engineering, ISSO, policy, and continuous monitoring teams
• Lead recurring operational meetings, status reviews, backlog reviews, and action item tracking
• Maintain the Integrated Master Schedule and coordinate deliverables across the program
• Monitor service delivery, staffing, workload balancing, and operational performance
• Track risks, issues, assumptions, and dependencies while coordinating mitigation activities
• Ensure recurring reports, metrics, dashboards, and executive briefings are delivered accurately and on schedule
• Coordinate onboarding activities, knowledge transfer, and operational readiness
• Serve as the operational escalation point for cross functional issues
• Support Government leadership through recurring operational reviews and program governance meetings
• Drive continuous process improvement by identifying workflow bottlenecks
• Coordinate surge support during high priority incidents or major vulnerability response activities
• Partner with the Program Manager to ensure contractual commitments and performance metrics are achieved

Requirements

• Bachelor's degree in Cybersecurity, IT, Information Systems, Computer Science, Business, or related field
• 5+ years of experience leading cybersecurity operations, security programs, or enterprise IT operations
• Experience managing cross functional technical teams supporting Federal customers
• Experience coordinating multiple concurrent workstreams with competing priorities
• Familiarity with cybersecurity operations, vulnerability management, RMF, incident response, or security engineering
• Experience developing executive status reports, operational dashboards, and performance metrics
• Strong organizational, communication, and stakeholder management skills
• Experience supporting Federal cybersecurity programs operating under FISMA or NIST guidance

Preferred Qualifications

• Experience supporting NIH, HHS, or other Federal civilian agencies
• Experience supporting enterprise cybersecurity operations centers or integrated cyber programs
• Familiarity with Continuous Diagnostics and Mitigation (CDM) programs
• Experience coordinating RMF lifecycle activities and continuous monitoring efforts
• Experience working with ServiceNow, Jira, Microsoft Project, Power BI, or SharePoint
• Certifications: PMP, CAPM, ITIL, CISSP, CISM, Security+, or CGRC

About the Company

True Zero Technologies is a veteran-owned small business dedicated to the purposeful enablement of people and technology. Recognized as a Best Place to Work and an Inc. 5000 fastest-growing company, True Zero focuses on delivering top-tier services through a people-first approach.