Damage Evaluator

Responsibilities

• Evaluate vehicle damage and review repair estimates using photos and industry-standard software
• Negotiate fair claim settlements with repair facilities and third-party claimants
• Confirm coverage and liability for assigned losses and manage supplemental damage claims
• Complete Actual Cash Value (ACV) evaluations for total loss vehicles
• Maintain proactive communication with customers, repair facilities, and agents
• Provide technical training and mentoring to claims professionals

Requirements

• High School Diploma or GED
• 5+ years of related claims handling, collision repair, or auto estimating experience
• Strong working knowledge of CCC estimating software
• Proven experience handling complex and high-value auto damage claims
• Ability to obtain and maintain required state adjuster licenses within six months

Preferred Qualifications

• I-CAR certification and/or body shop training
• Guidewire claims system experience
• Experience as a technical resource, trainer, or mentor
• Experience with total loss evaluations and ACV determinations

About the Company

Horace Mann was founded in 1945 to provide quality, affordable auto insurance for teachers. Today, the company serves more than 4,100 school districts nationwide, helping educators protect their assets and prepare for the future through insurance and financial products.