Data Analyst, User Operations

About the Company

Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense.

Responsibilities

• Build and own the reporting layer for Support including ticket volume, SLA attainment, resolution times, and CSAT/CES/sentiment
• Partner with Support leadership to turn operational questions into analysis that drives decisions
• Maintain the multi-signal model behind bug and issue prioritization for Engineering
• Design dashboards for internal operational views and customer-facing enterprise views
• Own data quality, governance, and reliability across Support data products
• Surface Voice of Customer trends to Product, Engineering, and GTM teams

Requirements

• 5+ years of experience in data analytics or analytics engineering
• Strong SQL skills for building models and transformations
• Experience with dbt or equivalent modeling tools
• Proven track record of building production-grade dashboards and reporting
• Ability to translate vague operational questions into actionable analysis
• Strong communication skills for technical and non-technical stakeholders
• Self-directed approach to owning ambiguous problems end to end