Default Servicing Specialist

Responsibilities

• Function as the Single Point of Contact (SPOC) with Homeowners when an investment enters a defaulted status
• Place outbound calls to Homeowners, send and respond to emails, and take inbound calls
• Review weekly reports regarding property status including sale of home, tax status, new liens, foreclosure, and bankruptcy
• Complete initial due diligence on events of default including ordering property reports and researching county websites or Pacer
• Learn and adhere to all investor guidelines and Hometap’s Option Purchase Agreement
• Review all incoming Legal documents and upload them to system of record
• Accurately enter data and maintain electronic files within the system of record
• Complete all default tasks assigned within set timeframes
• Comply with all state and federal guidelines
• Partner with Legal team on adverse events when necessary

Requirements

• 2+ years of experience with mortgage servicing, loan post-closing, or default servicing
• Experience reading mortgage and/or default documents (mortgages, deed of trust, foreclosure, bankruptcy, trusts, and titles)
• Relentless attention to detail with a high degree of accuracy
• Ability to multitask and work under pressure within a deadline-oriented environment
• Comfort working independently as well as in a team environment
• Strong client service skills and professional communication abilities
• Bachelor’s degree, ideally in business, finance, or a related field

About the Company

Hometap is on a mission to make homeownership less stressful and more accessible. Our home equity investment product provides homeowners with a fast, simple, and straightforward way to access the equity in their home without taking out a loan or having to sell.