Demand Planning Analyst

Responsibilities

• Plan and forecast service delivery revenue on a monthly and quarterly basis, with regular tracking updates.
• Collaborate with internal teams (Customer Success Managers, Project Managers) to resolve order fulfilment issues and manage aged orders through analysis and target setting.
• Oversee resource planning, productivity tracking, and documentation best practices.
• Communicate effectively via reports and presentations, providing business intelligence to operations leadership.
• Liaise with finance, sales, and other stakeholders to gather business requirements and contribute to customer segmentation strategies.
• Support improvements in customer satisfaction (CSAT, NPS) through data analysis, reporting, and communication best practices.

Requirements

• Degree in Business, Economics or Mathematics preferred
• Minimum of 5 years’ experience with strong background in analytics
• Previous involvement in Business Operations
• Extensive knowledge of systems including Excel & Salesforce
• Technical knowledge preferred in telecom like WAN, LAN
• Excellent communication skills

Benefits

• Focus on Environment, Social and Governance (ESG) initiatives
• Passionate and diverse workplace communities
• Equal opportunity employer committed to inclusion and respect for all

About the Company

Expereo is the intelligent internet company that connects people, places, and things anywhere. We empower global companies to be future-ready, delivering secure, global network connectivity to enterprise and government sites in 600,000 locations over 190 countries. Our offices are based globally, including the UAE, and we provide a dynamic multicultural work environment.