Desk Monitoring Engineer

The Desk Monitoring Engineer for our high-critical system plays a crucial role in ensuring the stability and performance of our mission-critical infrastructure. This role requires a meticulous individual with a keen eye for detail, exceptional problem-solving abilities, and a proactive approach to identifying and addressing abnormalities.

What You’ll Be Doing:

• Implementing monitoring solutions for real-time metrics.
• Developing alerting systems to identify and respond to issues.
• Continuously monitor system performance, logs, and alerts to identify anomalies or deviations from established baselines.
• Analyze and diagnose root causes of abnormal behavior, working closely with cross-functional teams to understand the impact on operations.
• Documenting shiny new procedures, troubleshooting scenarios and workarounds.
• Act as the first point of contact for incidents and escalate appropriately based on severity levels and established protocols.
• Collaborate with relevant teams, including development, operations, and network, to resolve incidents in a timely and efficient manner.

What We Look For In You:

• Exceptional analytical, communication and problem-solving skills.
• Familiarity with automation and monitoring tools.
• Familiarity with Linux, Python.

Why Should You Join Our Team?

• Great challenges with fast feedback loops.
• A welcoming group of highly qualified international professionals.
• Cutting-edge hardware and technology.
• Comfortable Dubai office or remotely anywhere in the world.
• Flexible schedule.
• 40 paid days off.
• Competitive salary.