DEX Customer Service Specialist

Responsibilities

• Provide timely, professional, and friendly bilingual support (Chinese/English) to global users through multiple channels.
• Analyze and resolve common user issues during transactions, including transaction failures, insufficient Gas fees, slippage settings, and authorizations.
• Guide users to check transaction status via blockchain explorers and troubleshoot problems like undelivered assets.
• Offer clear instructions on platform features, liquidity mining, staking, and other related operations.
• Deliver security education to users, such as identifying and warning against phishing websites and scams.
• Accurately record, track, and report bugs, product suggestions, and community sentiment.
• Collaborate with product and development teams to translate user feedback into product optimizations.
• Assist in maintaining and updating the official knowledge base and FAQ.

Requirements

• Proficient in both Chinese and English with excellent written and verbal communication skills.
• Strong interest in blockchain and Web3, with a basic understanding of core concepts like Ethereum.
• At least 1 year of customer service experience.
• Strong problem-solving abilities and the ability to work efficiently in a fast-paced, remote environment.
• High sense of responsibility and a strong teamwork spirit.

Preferred Qualifications

• Previous customer service or community management experience in DEX, DeFi projects, or cryptocurrency exchanges.
• Familiarity with common wallets such as MetaMask and practical on-chain interaction experience.
• Proficiency in using Web3 community platforms including Discord, Telegram, and Twitter.
• Understanding of smart contracts, Gas fee mechanisms, and AMMs.

Benefits

• Join an international and diversified team.
• Great career development opportunities in a fast-growing company.
• Competitive market salary.
• Fully remote/work-from-home flexibility.
• Flexibility to observe your local holiday calendar.

About the Company

Founded in 2018, BingX is a leading cryptocurrency exchange serving over 20 million users worldwide. We offer diversified products including spot, derivatives, copy trading, and asset management. BingX is committed to providing a trustworthy platform that empowers users with innovative tools to elevate their trading proficiency.