Digital Experience Lead

Responsibilities

• Translate customer journey maps into a comprehensive digital experience framework, defining all digital touchpoints from discovery to offboarding.
• Design a tiered access model for various client segments, including enterprise decision-makers, administrators, and individual employees.
• Own the member app experience, defining feature sets for booking, F&B ordering, service requests, and account management.
• Write detailed product requirements and user stories to guide the internal Tech team and external vendors.
• Collaborate with department heads (Operations, F&B, Finance, Sales) to ensure seamless software integration across the digital layer.
• Act as the primary liaison with the WorkspaceMan application vendor to manage the development and deployment roadmap.
• Lead user testing and feedback loops to iterate the digital experience based on member behavior and satisfaction data.

Requirements

• 5–10 years of experience in product management, digital experience, or customer experience roles.
• At least 2 years of experience working with products in the hospitality or membership-based industry.
• Proven track record of managing vendor relationships for workspace or enterprise technology platforms.
• Strong requirements-writing skills, including the ability to produce detailed product specifications and user stories.
• Experience designing tiered access or permissions frameworks for multi-user platforms.
• Familiarity with workspace management platforms such as Nexudus, OfficeRnD, or WorkspaceMan.
• Bachelor's degree in Business, Design, Hospitality Management, or equivalent practical experience.

About the Company

KOFISI is a leading provider of premium workspace and hospitality-driven membership experiences, operating across multiple international markets.