Director, Client Success, PBM

Responsibilities

• Lead a team of high-performing Client Success Managers and Associates within PBM
• Evolve client segmentation and service models for a scaling PBM organization
• Drive and operationalize client renewal, growth, and retention strategies
• Build process playbooks, tools, and templates to ensure scalability
• Partner cross-functionally to optimize internal resources and improve service quality
• Lead strategic PBM account planning and ensure timely execution
• Oversee executive-level PBM client relationships and facilitate executive sponsorship
• Manage CS team member onboarding, training, and professional development
• Travel to important PBM client meetings and broker/TPA meetings

Requirements

• 8+ years of experience in client management, consulting, or operations
• Minimum 4+ years of experience in healthcare, PBM, or benefits industry
• Bachelor’s Degree required; PharmD preferred
• Experience leading teams working with complex PBM products
• Proven ownership of strategic PBM account relationships
• Advanced skills in MS Office, Google Suite, and Salesforce or other CRM
• Strong ability to convey technical PBM information in an accessible manner

About the Company

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app.