Director of Customer Delivery & Enablement }

About the Company

At Trackforce, we are transforming physical security operations that are managed around the world. As the leading SaaS platform for physical security workforce management, we provide security companies and organizations with a streamlined solution to manage their guard forces, respond faster, operate more efficiently, and reduce costs.

Responsibilities

• Own the end-to-end implementation lifecycle from post-sale handoff through discovery, configuration, integration, testing, training, go-live, and transition to Client Success.
• Improve Time to Delivery and Time to Value through standardized methodologies and disciplined execution.
• Own customer education, training, certification, and ongoing enablement strategy.
• Build and evolve the Customer Training Academy and scalable learning journeys.
• Lead Professional Services with accountability for revenue, pipeline, services attach, utilization, productivity, capacity, and project profitability.
• Partner with Marketing, Sales, and Client Success to build and execute the go-to-market strategy for Professional Services.
• Establish operating rhythms and executive visibility across implementation backlog, project health, capacity, utilization, pipeline, bookings, revenue, profitability, and customer risk.

Requirements

• 10+ years of progressive experience across enterprise SaaS, Professional Services, software implementation, consulting, or customer enablement.
• 5+ years leading customer delivery teams and people leaders.
• Proven experience developing, positioning, and selling Professional Services or consulting to enterprise customers.
• Strong commercial acumen and experience partnering with Sales and Marketing to generate demand.
• Strong financial and operational acumen across bookings, revenue, utilization, forecasting, capacity planning, pricing, and project profitability.
• Experience building scalable implementation methodologies and customer education programs.
• Executive presence with experience navigating complex customer relationships and commercial discussions.

Preferred Qualifications

• Experience leading distributed or global teams.
• Bachelor's degree or equivalent experience; MBA, PMP, Six Sigma or similar certification is a plus.