Director of Customer Success and Growth

Responsibilities

• Lead, coach, and develop Customer Success Managers and Analysts
• Own the entire customer book and manage account health
• Own gross dollar retention (GDR) and quarterback renewals
• Identify and mitigate retention risks before they surface
• Partner with Sales to identify and qualify expansion opportunities
• Act as the voice of the customer for Product and Engineering teams
• Modernize Customer Success motions using AI and improved tooling

Requirements

• 3+ years of people management experience in Customer Success or Account Management
• Experience owning retention or churn metrics in B2B SaaS or DaaS
• Strong commercial instincts and understanding of retention economics
• Ability to work cross-functionally with Product, Engineering, and Data Science
• Fluency with data tools such as SQL, Python, or Snowflake
• Proficiency with AI tools like Claude or ChatGPT

Preferred Qualifications

• Background in energy or electricity markets

Benefits

• Competitive salary plus stock option package
• Medical, dental, and vision insurance
• Family planning benefits (IVF, adoption, gender-affirming care)
• Annual company retreat
• 401(k) (no match currently)
• Flexible PTO policy
• Remote-first work environment

About the Company

Amperon is where energy data meets AI: the forecasting company of the energy transition. Power and utility companies rely on our data infrastructure and forecasting models to keep the grid reliable, run their assets economically, and decarbonize faster.