Director of Patient Outreach

Responsibilities

• Oversee daily operations of outreach teams and ensure alignment to strategic initiatives
• Develop and implement scalable operational strategies to support continued growth
• Lead and facilitate strategic discussions with regional and senior leadership teams
• Monitor and manage budgets to ensure operational performance targets are met
• Drive continuous process improvement initiatives by assessing workflows and identifying inefficiencies
• Build, inspire, and develop a high-performing team through coaching and mentorship
• Establish and maintain strong relationships with Regional Vice Presidents and health system partners
• Partner with data analytics teams to evaluate performance metrics and support data-driven decision-making
• Ensure compliance with HIPAA regulations and uphold ethical standards
• Travel as necessary to support business operations (estimated 15%-20%)

Requirements

• Bachelor’s degree in Business Administration, Healthcare Administration, or a related field
• 7+ years of leadership experience in healthcare or pharmacy operations
• 5+ years of experience leading large-scale operations teams (50+ members) preferred
• Expertise in process development, mapping, and improvement
• Proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, PowerPoint)

Preferred Qualifications

• Advanced degrees such as MBA or MHA
• PharmD or BS in Pharmacy
• Experience in specialty pharmacy operations
• Experience in contact center operations

About the Company

Shields Health Solutions is a leader in specialty pharmacy management, dedicated to driving differentiated patient outcomes through innovative care models and operational excellence.