Director, People Operations & Global Compliance

Responsibilities

• Own the operational model for the People function, translating strategy into execution through workstreams, governance, and stakeholder alignment.
• Manage HR technology stacks and vendor relationships, driving system performance and providing investment recommendations to the CPO.
• Drive the adoption of AI-enabled tools, automation workflows, and agentic capabilities to build an AI-native People function.
• Lead global HR compliance across all operating countries, including the US, UK, Netherlands, Germany, Poland, Belgium, and India.
• Partner with the Chief Legal Officer to translate statutory requirements and works council obligations into operational policy.
• Maintain global employee handbooks and country-specific policies to ensure legal defensibility and audit readiness.

Requirements

• 7+ years of experience in HR operations, business operations, strategy execution, or a Chief of Staff function.
• Multi-country HR compliance experience across at least 3 jurisdictions, including knowledge of statutory employment requirements.
• Proven track record of driving AI adoption and implementing automation workflows within a team or function.
• Experience managing HR systems and vendor relationships, including holding partners accountable to SLAs.
• Strong executive communication skills with the ability to produce polished leadership materials and operational dashboards.
• Ability to build governance frameworks and accountability structures in ambiguous, high-growth environments.

Preferred Qualifications

• Experience in a PE-backed or high-growth B2B technology company.
• Hands-on familiarity with HR technology ecosystems such as Dayforce, Greenhouse, or BetterWorks.
• Background in HR transformation, organizational effectiveness, or leading large-scale change management efforts.
• Specific experience with European employment law, works council engagement, or GDPR-related HR data obligations.

About the Company

Billtrust is a leader in B2B accounts receivable workflow and payment software. We provide AI-powered solutions across the full AR lifecycle to help finance leaders get paid faster and control costs. As an AI-first company, we integrate cutting-edge technology into our daily workflows to deliver high-quality outcomes for over 2,600 global customers.