Dispatcher

About the Company

Offshore Launch is a business and growth operations firm helping home service owners scale their operations. We design, build, and staff business and revenue operations so the shop runs on clear process, technology and data.

Responsibilities

• Build and manage daily technician schedules and routing in House Call Pro or equivalent
• Triage and assign incoming service calls by urgency, technician skill match, and location
• Monitor technician GPS/status in real time and adjust routing for delays, emergencies, or call-outs
• Communicate accurate ETAs to customers and proactively update them on schedule changes
• Handle same-day schedule conflicts and emergency/overflow dispatch
• Maintain accurate, up-to-date job board and hand off complete job details to technicians and CSR
• Escalate recurring scheduling bottlenecks to the PM/Office Manager

Requirements

• 2+ years of dispatching experience in home services (plumbing, HVAC, electrical)
• Working knowledge of HouseCall Pro, ServiceTitan, or Jobber
• Excellent verbal and written English communication
• Ability to manage high call/message volume and rapid re-prioritization

Preferred Qualifications

• Familiarity with GPS/fleet tracking tools
• Basic plumbing terminology knowledge

Benefits

• Up to $1450/mo depending on experience
• Guaranteed annual bonus of one month's salary
• Performance-based annual bonus up to 1.5x one month's salary
• Comprehensive health benefits including health, life, vision, and dental insurance
• 16 days PTO